Wessex Fleet Privacy Policy

Privacy Policy | Wessex Fleet

Privacy Policy | Wessex Fleet Solutions Ltd

Your Privacy and Wessex Fleet Solutions Ltd

The following Data Privacy notice explains the circumstance in which Wessex Fleet Solutions Ltd will collect personal data from you, why it is collected, how we will use it and to whom we might disclose it to if necessary. Wessex Fleet Solutions Ltd strongly believe in the importance of keeping clients' personal information personal. Should we ask you to provide certain information by which you can be identified, then you can be assured that it will only be used in accordance with this privacy statement.

Data Controller Details

Wessex Fleet Solutions Ltd are committed to complying with the Data Protection Act and the General Data Protection Regulation for the protection of personal data.

If you have any questions about this notice or how we use your personal data, please contact us at:

Wessex Fleet Solutions Ltd
Unit 6 Wilton Shopping Village
Wilton
Salisbury
Wiltshire
SP2 0RS

Tel: 01722 322 888

Email: customerservices@wessexfleet.co.uk

We are registered with the Information Commissions Office, Registration number: Z1328939

 What Data is Being Collected and Processed?

For us to be able to supply you with quotations, process finance applications for you and for you to be able to enter into our leasing broker service agreement we will collect, store and use the following data:

  • Full name and job title
  • Contact information including email address and telephone numbers
  • Address history
  • Date of birth
  • Employment history
  • Income and expenditure details
  • Bank account details
  • Other information to support your application as requested by credit underwriters

 This processing of information is a contractual requirement and is necessary in order for us to provide the service you have requested from us.

 Where necessary we will ask your consent to collect and process your personal data. Any personal data we collect from you will not be transferred outside the European Economic Area.

 Email and Telephone Call Monitoring

We record and store telephone and email records for training and monitoring purposes.

 Cookies

A cookie is a text file automatically issued to your computer when you visit a website.
Cookies are used to track the flow of traffic through a website and identify the computer on any future visits to our site.

The information stored in a cookie is not used to identify a particular user, just the computer used to access the site.


By accepting a cookie, you will allow information about your computer such as your internet browser type, screen resolution and location country to be used to compile anonymous statistics about visits to the website.

The Wessex Fleet Solutions Ltd website uses cookies for the invoice payment process only areas, this is to stop you having to enter your details for each stage of the payment, only the partial form data is stored in the cookie no other personal information is stored in the cookie. The cookie is also only session based and all the information stored in that cookie is cleared as soon as you close your browser.

Overall, cookies help us to provide you with a better website, but in no way, gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer.

For more information on cookies please visit www.allaboutcookies.org

 Email Marketing Communications and Tracking

If you have chosen to opt-in to our direct marketing communications, we will use your information to tell you about products and services available from us which may be of interest to you.

 We use analytics tracking data to monitor the results of our email marketing campaigns in the following ways:

 Email read; this makes use of a ‘clear image’ (gif) to track the reads of the email campaign. Users can disable tracking in emails by turning off images on the email itself.

 Clicks; when a subscriber clicks on a weblink, the details of the link that they have clicked (plus the date and the time of the click) are automatically reported back to our analytics.

 Unsubscribes; when a user clicks on the unsubscribe link their email address is automatically removed from our database and placed in our supressed list in order to prevent future accidental mailing. The date and time of the unsubscribe request is recorded.

 You have the right to opt-out of our email marketing communications at any time. You can opt-out by following the Unsubscribe instructions at the bottom of the communication or by contacting us via phone, letter or email.

 Social Media Use

Wessex Fleet Solutions Ltd uses social media for the purposes of promoting and communicating our services, products and offers. By signing up to, liking, following or using any of the Wessex Fleet Solutions Ltd’s social media pages, the user is subject to the data and privacy policies of these organisations, not Wessex Fleet Solutions Ltd.

 Data Retention Period

We will not store any personal data for longer than necessary and we will delete data that is no longer required for any purposed for which it is collected or otherwise processed, or if you have withdrawn consent for its processing and retention.

 If you have entered into a contract with us we will store the data for a period of seven years after the contract has ended for compliance with our general legal obligations and for the exercise or defence of any legal claims.

 Under the GDPR, you have the right to ‘block’ or request the deletion or removal of personal data to prevent further processing. This right to erasure is also known as ‘the right to be forgotten’. Specific circumstances in which you can request the deletion or removal of personal data includes:

  • Where the personal data is no longer necessary for the purposes for which it is collected or otherwise processed
  • Where you withdraw consent
  • When you object to the processing and there is no overriding legitimate interest for continuing the processing
  • Where the personal data was unlawfully processed (i.e. otherwise in breach of the GDPR)
  • Where the personal data has to be erased in order to comply with a legal obligation
  • In case a deletion is not possible due to legal, statutory or contractual retention periods, or if it requires disproportionate efforts or prejudices your legitimate interests, the data will be blocked instead of deleted

 Sharing of Data with Other Data Controllers

In order to administer your contract, we may need to share some of your personal information with other data controllers. This processing is necessary for the purposes of delivering our services to you. You agree that we can share or use your personal data with any of our finance partners or suppliers to allow us to provide you services and products you have asked us to provide, such as to process finance applications, arrange delivery of your vehicle, to collect the vehicle from you or notify you of a vehicle safety recall. Other data controllers which we may share this information with may include:

  • The finance provider (to generate the finance agreement and deal with any in-life queries)
  • The supplying dealer group (to order and deliver the vehicle)
  • Claims handling and fraud prevention agencies (to investigate or prevent crimes)

 We will only share personal information with other data controllers outside when:

  • You have given us your consent to do so
  • It is necessary for the performance of an agreement of which you will be aware
  • In order to obtain professional advice (e.g. legal advice)
  • We or others need to investigate or prevent crime (e.g. to fraud prevention agencies)
  • The law permits or requires it
  • Regulatory or governmental body requests or requires it, even without your consent, or
  • There is a duty to the public to reveal the information

 Below we have included links to the privacy policies of funders that we may pass your details to.

 Lex Autolease:

https://www.lexautolease.co.uk/business/privacy

 Leaseplan (Formerly Network):

https://www.leaseplan.com/en-gb/privacy-statement/

 Hitachi Capital Vehicle Solutions:

https://www.hitachicapitalvehiclesolutions.co.uk/privacy-policy

 ALD Automotive (Includes KIA, Ford and Hyundai Finance):

http://www.aldautomotive.co.uk/privacy-policy  

http://www.aldautomotive.co.uk/About-Us-site/policies-procedures/Pages/Fair-Processing-Notice.aspx

 Alphabet GB (Partner and BMW/MINI Finance):

https://www.alphabet.com/en-gb/privacy-policy

 Arval: 

https://www.wessexfleet.co.uk/assets/arval-indirect-data-protection-notice.pdf

 VWFS (Volkswagen Financial Services, VW, Audi, Skoda, SEAT, Porsche):

https://www.vwfinance.co.uk/en/privatecustomers/privacy-policy.html

 MBFS (Mercedes Benz Financial Services, Mercedes/Smart):

https://www.wessexfleet.co.uk/assets/mbfs_privacy_policy__gdpr_.pdf

 Jaguar Land Rover (Branded Finance provided by Lex Autolease):

https://www.jaguarlandrover.com/terms-and-privacy

 PSA Finance (Peugeot, Citroen, DS & Vauxhall):

https://www.psa-finance.co.uk/privacy-policy

 FCA Automotive Services (Alfa Romeo, Fiat, Jeep, Abarth, Ferrari, Maserati):

http://www.fcaautomotiveservices.co.uk/en/footer/privacy-policy

 RCI Bank and Services:

Renault/Dacia: https://www.renaultfinanceuk.com/legal

Nissan/Infinity: https://www.nissanfinanceuk.com/Legal-information

 Honda Finance: 

http://www.honda.co.uk/cars/useful-links/privacy-policy.html

 Toyota Finance (Toyota and Lexus):

https://www.toyota.co.uk/footer/privacy-policy.json

 Black Horse Finance, part of Lloyds Finance (Suzuki)  

https://www.blackhorse.co.uk/privacy

 Credit Reference Agencies

In considering your application, the lender will search your record at credit reference agencies. A record of any search and your application will be seen by other organisations that make similar searches. Directors and Partners of firms applying for credit or hire may also be searched. On occasion, we may request a credit check with more than one finance provider.

 

If you are a joint applicant or if you have told us of some other financial association with another person, or a director of a firm which is applying for a facility you are declaring that you are entitled to:

  • Disclose information about your joint applicant, fellow directors and anyone else referred to by you
  • Authorise us to search, link or record information at credit reference agencies about you and anyone else referred to by you

 A credit scoring system will be used when assessing your application.

 The lender will add details of any agreements to your credit file, including the payments you make under the agreement and any default or failure to keep to its terms and conditions. The records will be shared with other organisations and will be used in order to make future decisions about credit and/or credit related services like insurance. It will also be used to trace debtors, recover debt and manager you credit account.

 Fraud Prevention

If you give us false or inaccurate information and we identify that fraud has taken place, fraud prevention agencies will be informed. The follow information will be shared with organisations in order to prevent fraud and money laundering:

  • Credit related accounts and facilities
  • Application details for credit and credit related activities
  • Debt recovery
  • Applications and claims for all types of insurance
  • Job applicants and Employees

 In addition, law enforcement agencies may access and use this information.

 Keeping Your Data Secure

Personal data collected by us is kept as safe as possible and all of our systems are password protected. All of our staff are aware of our company managing data security policy.  

 Whilst we will use all reasonable efforts to safeguard such personal data, you acknowledge that the use of the internet is not entirely secure and for this reason we cannot guarantee the security or integrity of any personal data which is transferred from you or to you via the internet. You therefore agree that the use of the internet is entirely at your own risk.

 Updating Your Personal Data

If you believe the personal data we hold about you is inaccurate or incomplete, you have the right to rectification. Please let us know about any changes or inaccuracies. Where possible, we will also inform any third parties to whom we have disclosed the personal data in question to so they can rectify their records.

 Subject Access Requests

You have the right to request access to a copy of the personal data that we hold about you. This information is provided to you free of charge however, we can refuse to respond if we deem it to be manifestly unfounded or excessive. Legal costs may be sought in the event of a request made.

 If for any reason you believe that your privacy has been breached by us or would like to submit a subject access request, please contact:

 FAO Compliancy Team

Wessex Fleet Solutions

Unit 6, Wilton Shopping Village

Wilton

Salisbury

SP2 0RS

Tel: 011722 322 888

Email: customerservices@wessexfleet.co.uk

 Complaints

If you have a complaint about any aspect of our service, then we would like to hear from you. You can contact us by telephone or in writing and your complaint will be resolved by the appropriate person in the shortest possible time.

To register a complaint please contact us via the following channels:

Email – customerservices@Wessexfleet.co.uk

Telephone – 01722 322 888

Writing – Unit 6 Wilton Shopping Village, Wilton, Salisbury, Wiltshire, SP2 0RS

We will try to resolve your complaint immediately; however, sometimes, this may not be possible.

We will keep you informed of the progress of our investigations and provide our final response in writing, providing our finding and the action to then take.

 IP Addresses and Server Logs

The WFS site does record IP addresses and produces server logs - as all Web Servers do.
This information is used solely for monitoring the volume of traffic the site receives and measuring the number of Clients.

Changes to this Policy

As statutory and online requirements change so this policy document may change. Any changes will be highlighted across the site to ensure that all Clients have the opportunity to respond to these changes.
 

Last Updated: 25/05/2018