Terms and Conditions

Terms & Conditions | Wessex Fleet

Company Name: Wessex Fleet Solutions Limited 

Address :-
Wessex Fleet Solutions Limited 
Unit 6 Wilton Shopping Village
Wilton
Salisbury
Wiltshire
SP2 0RS

V.A.T. Number No:  838 500 330 |  Data Protection No: Z1328939 | Finacial Conduct Authority No: 671619

How To Make a Purchase :-
Wessex Fleet Solutions Limited will provide you with an invoice number to be used as a reference.
We accept the following major credit and debit cards:- Visa, Mastercard, Laser, Visa Electron.

Service Delivery :-

Maintenance :- payment will be required in full prior to the service being provided unless otherwise agreed.

Rental :- payment will be required in full prior to the service being provided unless otherwise agreed.

Car leasing :- initial payments will be paid prior to vehicle delivery.

Insurance :- payment will be required in full prior to the service being provided unless otherwise agreed.

Tax Charges :-The price is inclusive of any payable V.A.T. in the UK and Northern Ireland.

Refund Policy:

If you are not completely satisfied with your purchase, you can obtain a refund within 10 days of purchase minus any costs already incurred by Wessex Fleet Solutions Ltd. This will not include postage costs if applicable. Any goods received will need to be returned to:

Wessex Fleet Solutions Limited
Unit 6 Wilton Shopping Village
Wilton
Salisbury
Wiltshire
SP2 0RS

Please ensure your name and address are clearly visible on the return. If you require an exchange please give us full details of your requirements. We recommend that you obtain proof of delivery for your return as we are not liable for goods lost in transit. Refunds required for Services not already provided will be made in full less any reasonable costs incurred through that provision to Wessex Fleet Solutions Ltd. Complaints can be made in writing to the address above and will be handled with the utmost priority. We aim to resolve all disputes within 48 hours.

Privacy:

Your privacy is important to us. Please review our Privacy Policy, which also governs your visit to our site, in order to understand our practices. See our Privacy Policy.

Information:

We are authorised and regulated by the Financial Conduct Authority. Registered No: 671619. We are a credit broker of vehicle finance; we are not a funder or finance provider.

We may charge a cancellation fee as set out in our Terms and Conditions. In the event that an order is cancelled prior to delivery, we may charge a cancellation fee to cover any costs that may be incurred by dealers, manufacturers or any other losses incurred.

Complaints:

It is the aim of Wessex Fleet Solutions Limited to provide a very high standard of service to every client. It is important to us that all complaints are resolved as quickly as possible and to the complete satisfaction of our clients.

This procedure explains how we will deal with any complaints. It also tells you what you can do if you think your complaint has not been resolved to your satisfaction.

If you have a complaint about any aspect of our service then we would like to hear from you. You can contact us by telephone or in writing and your complaint will be resolved by the appropriate person in the shortest possible time. To help us to investigate and resolve your concerns as quickly as possible, you should in the first instance contact the department with which you have been dealing.

We will try to resolve your complaint immediately; however, sometimes, this may not be possible. In the unlikely event that we are not able to resolve your complaint by the end of the next business day, we will keep you informed of the progress of our investigations and provide our final response in writing providing our findings and the action to then take.

To register a complaint contact us by either:
email: spencer@wessexfleet.co.uk
or write to us at Unit 6 Wilton Shopping Village, Wilton, Salisbury, Wiltshire, SP2 0RS to the attention of Spencer Blake. 

If you have a regulated contract with us and are not satisfied with our final response, you may be eligible to refer the matter to the Financial Ombudsman Service. You must do this within six months of our final response. When we send you our final response, we will also provide you with a copy of the Financial Ombudsman Service's explanatory leaflet.

If you have any questions in relation to our Complaints Handling Procedure, please contact us in writing at the address on our contact page.

Treating Customers Fairly

omers FairlyAt Wessex Fleet Solutions Limited we are committed to giving you excellent customer service and treating you fairly. We are fully committed to providing the highest standards of client service and advice and we never forget that you have a choice of supplier and are grateful that you've chosen us.

Treating Customers Fairly (TCF) is one of the key principles set by the Financial Conduct Authority to ensure fair treatment of customers, by improving standards across the financial industry.

As a part of this, Wessex Fleet Solutions Limited follows the relevant aspects of the Financial Conduct Authority's six guiding principles on how to engage with our customers. These are known as the 'Treating Customers Fairly' principles and govern how we communicate with customers, the level of service we provide and the fairness of our products and procedures.

The Six Principles for Treating Customers Fairly

  • Outcome 1: Consumers can be confident that they are dealing with firms where the fair treatment of customers is central to the corporate culture.
  • Outcome 2: Products and services marketed and sold in the retail market are designed to meet the needs of identified consumer groups and are targeted accordingly.
  • Outcome 3: Consumers are provided with clear information and are kept appropriately informed before, during and after the point of sale.
  • Outcome 4: Where consumers receive advice, the advice is suitable and takes account of their circumstances.
  • Outcome 5: Consumers are provided with products that perform as firms have led them to expect, and the associated service is of an acceptable standard and as they have been led to expect.
  • Outcome 6: Consumers do not face unreasonable post-sale barriers imposed by firms to change product, switch provider, submit a claim or make a complaint.

Ways we meet these requirements in the day to day running of our business

We continually aim to understand the needs of our clients

We ensure that the marketing of our products is appropriately targeted, clear, not misleading and highlights the risks/conditions as well as the key features/benefits of a product.

We make certain our clients understand the risks associated with our services at the outset of an instruction.

We keep our clients fully informed in a clear and fair manner that is unambiguous and not misleading.

We ensure our services are delivered with clarity and transparency and do not contain hidden conditions or rely on complex technical definitions.

Any advice provided will be appropriate and take into account the customer's individual needs and circumstances.

We take our clients' privacy seriously and ensure that our staff are aware of and follow rules in relation to data protection to ensure that clients' details are kept secure and confidential.

 BVRLA Code of Conduct 

Wessex Fleet Solutions Limited is a member of The BVRLA, the UK trade body for companies engaged in the leasing, rental and fleet management of cars and commercial vehicles. 

The BVRLA Code of Conduct sets out the standards expected by members in all aspects of the brokering of leased vehicles. You can view this code of conduct here. BVRLA membership ensures the customer that they should expect the highest level of professionalism and integrity when using a BVRLA member.