• September 1, 2022

  • Abby Nuttall

  • Driver Articles

For company drivers there’s one essential team – the fleet management team. We want to help you understand who they are, what they do, how they help you and you can help them and why you want to have a good relationship with your fleet management team.

Whether you’re driving a company vehicle or have a company car benefit the fleet management team will be an essential point of contact for you and having a good relationship with them is important.

Who Is My Fleet Manager?

Depending on the size of your company the fleet management team may be several people, a single fleet manager or an external service like Wessex Fleet or it could be a combination. We have many customers who use our fleet management services but also have an internal point of contact for employees to go to who we liaise with.    

When you take on a vehicle benefit with work you should be advised on who your point of contact is for any vehicle or driver related questions in the fleet management team. If you’re not currently sure who that person is, then you should contact your line manager who will be able to confirm this for you.

What Does a Fleet Manager Do?

There’s a lot involved in fleet management and a fleet manager is responsible for the smooth operation of the department, even if there is only one of them. This involves looking after both drivers and vehicles – making sure drivers are qualified for the vehicles they drive, handling any queries they have and ensuring they complete their responsibilities for the cars. That all the associated admin such as tax, insurance, and much more is completed accurately and up to date for all vehicles, as well as them being in a safe and legally road-worthy condition suitable for drivers to use.

There’s a lot more involved in what they do and you can find a detailed breakdown of what fleet management entails here but essentially they are responsible for looking after all company vehicles and drivers.

How to Contact Your Fleet Manager?

When you first take on a company vehicle or are required to drive as part of your role you should be advised on how to contact your fleet manager.

There will usually be a contact phone number and email address and some companies also have an online system which you can use to contact the fleet management team.

If Wessex Fleet are your fleet managers then it’s easy to reach us in one of three ways:

  1. Give us a call on 01722 322 888
  2. Send us an email to us at fleetsupport@wessexfleet.co.uk
  3. Use our online system via the blue driver login button in the top right of your screen

Why is It Important to Have a Good Relationship with Your Fleet Manager?

We think it’s very important that you have a good relationship with your fleet management team for a number of reasons.

Having a good working relationship with those in the business you’re in contact with is generally advised as good practice and for your fleet management team having an open communication with them is essential for them to be able to look after your vehicle as best as possible.

Your fleet manager is responsible for looking after your company vehicle and making sure that it is in the best possible condition and they should be able to come to you and request information, or you to them, to ensure the vehicle is maintained as needed.

If you have a good relationship with them they are more likely to be flexible for you as well, for example allowing you to complete a vehicle check at a convenient time for you rather than on a specific date.

Having a good relationship with them also means you can ask any questions you may have about the vehicle and other aspects of company car benefits you may be eligible for and probably makes them more willing to go the extra step for you when you need it.


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